No1 - BARRON'S SIX TEST READING

No1 - BARRON'S SIX TEST READING

CÁC BÀI INTERACTIVE TEST TRÊN TRANG WEB NÀY ĐƯỢC THIẾT KẾ VÀ BẢO VỆ BẢN QUYỀN BỞI LÊ ĐẠI PHONG. TẤT CẢ THÔNG TIN MUA BÁN TRAO ĐỔI LIÊN QUAN TỚI BẢN QUYỀN XIN MỜI LIÊN HỆ TYPHOON620@GMAIL.COM

READING
In this section of the test, you will have the chance to show how well you understand written English. There are three parts to this section, with special directions for each part.
YOU WILL HAVE ONE HOUR AND FIFTEEN MINUTES
TO COMPLETE PARTS 5, 6, AND 7 OF THE TEST.

 

1. Part 5: Incomplete Sentences
   Directions: You will see a sentence with a missing word. Four possible answers follow the sentence. Choose the best answer to the question and fill in the corresponding oval on your answer sheet.
   QUESTION - 1. The document that you requested________on your desk.
   
   1.   is
   2.   am
   3.   are
   4.   were
2. The __________businessperson always dresses appropriately.
   1.   success
   2.   succeed
   3.   successful
   4.   succession
3. You will find all the pencils you need_________that drawer.
   
   1.   through
   2.   under
   3.   on
   4.   in
4. Several important pieces of information were _____________from the report.
   1.   omit
   2.   omitted
   3.   omitting
   4.   omission
5. If the weather is bad, we ________the trip.
   1.   will cancel
   2.   have canceled
   3.   canceled
   4.   are canceling
6. You can always count on Ms. Cho, as she is one of our most __________employees.
   1.   depend
   2.   depending
   3.   dependable
   4.   dependence
7. Mr. Jones finally ________a promotion, and he was very happy to get it.
   
   1.   deceived
   2.   conceived
   3.   perceived
   4.   received
8. The office was in excellent condition when we moved in because the former ________was very tidy.
   1.   occupy
   2.   occupied
   3.   occupant
   4.   occupancy
9. No one can go home __________the work is finished.
   1.   if
   2.   until
   3.   since
   4.   because
10. Just walk ___________that door and you will
    see the copy machine on the other side.
    
    1.   under
    2.   around
    3.   between
    4.   through
11. There were several qualified candidates for the job, but we could _____________only one.
    
    1.   chose
    2.   chosen
    3.   choose
    4.   choice
12. In order to be _________to the building, you must show proper identification.
    
    1.   admitted
    2.   emitted
    3.   remitted
    4.   submitted
13. There's a phone on the table_________my desk.
    
    1.   inside
    2.   outside
    3.   beside
    4.   reside
14. It is a bit scary riding this elevator because it_______ at such a rapid rate.
    1.   decreases
    2.   descends
    3.   devalues
    4.   diminishes
15. _____________your time card whenever you enter or leave the building.
    
    1.   Punch
    2.   Punches
    3.   Punched
    4.   Punching
16. When payday _________, all employees will receive their checks in the mail.
    
    1.   arrived
    2.   arrives
    3.   arriving
    4.   will arrive
17. Ms. Wilson was fired_______________she always arrived late and never finished her work on time.
    
    1.   unless
    2.   though
    3.   because
    4.   however
18. Our boss is very organized and tidy and
    _________________ that we keep the office neat.
    
    1.   consists
    2.   persists
    3.   resists
    4.   insists
19. ________ Mr. Lee works very hard and always meets his deadlines, he still hasn't been given a promotion.
    1.   Since
    2.   Even
    3.   Despite
    4.   Although
20. He _________ an employee of this company ever since he first started working.
    1.   is
    2.   was
    3.   has been
    4.   will be
21. The walls are in bad shape and will require _________ before we can begin painting them.
    1.   preparation
    2.   preparatory
    3.   preparer
    4.   prepare
22. If we ________ all night, we might have finished the report on time.
    
    1.   worked
    2.   had worked
    3.   have worked
    4.   would have worked
23. It is necessary to have at least one advanced degree in order to _________ in today's job market.
    1.   compete
    2.   competent
    3.   competitive
    4.   competition
24. Because so few people showed ________ for the meeting, we decided to postpone it to a later date.
    1.   through
    2.   down
    3.   off
    4.   up
25. The office is right ________ the street from the subway station.
    1.   next
    2.   across
    3.   under
    4.   between
26. If you wish to speak with the director, you should _______ an appointment first.
    1.   will make
    2.   making
    3.   make
    4.   made
27. The _____ of our products is well known throughout the world.
    1.   quality
    2.   quantity
    3.   quantify
    4.   qualify
28. All employees are expected ________ at the office on time every day.
    
    1.   arrive
    2.   arrived
    3.   arriving
    4.   to arrive
29. All expenses must be approved ______ the department head at the beginning of each month.
    1.   by
    2.   to
    3.   for
    4.   from
30. The meeting will take place tomorrow from 10: 00 ______11:00.
    1.   at
    2.   to
    3.   on
    4.   in
31. We ___________finish this work soon because the deadline is approaching.
    1.   have
    2.   had to
    3.   have to
    4.   will have
32. This _________ is very important, so think it over carefully.
    1.   decidedly
    2.   decisive
    3.   decision
    4.   decide
33. _________ off the lights before you leave the office.
    1.   Turn
    2.   Turned
    3.   Turning
    4.   Will turn
34. The new rug looks very nice _________that table.
    1.   bottom
    2.   floor
    3.   down
    4.   under
35. The books that he recommended ________ not very interesting.
    1.   was
    2.   were
    3.   is
    4.   did
36. Mr. Kim is not a particularly interesting speaker, and several people fell asleep__________his lecture.
    1.   although
    2.   while
    3.   because
    4.   during
37. Our business is rapidly _______are hiring many new people.
    1.   expand
    2.   expands
    3.   expanding
    4.   has expanded
38. The building _______ during the heavy thunderstorm last night.
    1.   damage
    2.   damaged
    3.   was damaged
    4.   was damaging
39. People who have no_____are seldom disappointed.
    1.   expectations
    2.   expectancy
    3.   expects
    4.   expect
40. Please don't ask for personal information about our employees, as we keep that information ________
    1.   consequential
    2.   confidential
    3.   conservative
    4.   considerate
41. Part 6: Text Completion
    Directions: You will see four passages, each with three blanks. Under each blank are four answer options. Choose the word or phrase that best completes the statement.
    
    Questions 41- 43 refer to the following newspaper article.
    The Evergreen Department Store has been hit hard by the current recession. Sales have been _________________ at a rapid rate. "Fewer and fewer customers are
    
    1.   decreasing
    2.   increasing
    3.   maintaining
    4.   advertising
42. coming into the store," says Violet Dupree, floor manager at Evergreen. Ms. Dupree explained that earnings during the past fiscal year were the worst the store had ever seen since it opened for business 25 years ago. She went on to say, "The worst part of it is that we have had to __________ a number
    
    1.   train
    2.   lay off
    3.   take on
    4.   interview
43. of fine employees." Job loss is becoming a more widespread problem as the recession deepens, and applications for unemployment ____________ are on the rise. Evergreen is just one more in a long list of local businesses that have been falling victim to the current economic crisis.
    
    
    
    1.   beneficiaries
    2.   benefactors
    3.   beneficial
    4.   benefits
44. Questions 44- 46 refer to the following letter.
    April 21,20--
    Martha Dinsmore Pet Supply Company 3774 State Street Westminister, VA
    Dear Ms. Dinsmore,
    This is to serve as a letter of recommendation for Andrew Richardson, a former employee of my company, PT, Inc. Mr. Richardson _______ for my company
    
    1.   works
    2.   worked
    3.   has worked
    4.   had worked
45. for three years, from June of 20-- until he left to continue his university studies two years ago. Mr. Richardson was a great asset to my company. He always fulfilled his responsibilities in a careful and thorough manner. He was also extremely _________ . We could always count on him to do what he promised
    
    1.   punctual
    2.   prepared
    3.   reliable
    4.   organized
46. to do. He was eager to pursue professional development opportunities and attended a number of training workshops while employed by PT. His upbeat personality was also a great addition to our workplace. I think everyone on the PT staff would agree that it was indeed a pleasure to work with________________I highly recommend Mr. Richardson for the position he has applied for at your company. If you have any questions, please don't hesitate to contact me.
    Sincerely,
    Patricia Thompson
    President
    
    1.   he
    2.   us
    3.   her
    4.   him
47. Questions 47- 49 refer to the following notice.
    STORE POLICY REGARDING RETURNED MERCHANDISE
    Customer satisfaction is our top priority. If you are dissatisfied with your purchase for any reason, you may return it to the store for a full______________
    
    
    
    1.   refund
    2.   refusal
    3.   referral
    4.   restoration
48. no questions asked, providing the following conditions are met:
    • The item is returned with its original packaging intact.
    • The item is accompanied by the store receipt.
    • The item is returned within 30 days of purchase.
    Customers returning items after 30 days but within 90 days of purchase or without _________ original packaging will receive store credit. We are
    
    1.   its
    2.   his
    3.   their
    4.   your
49. sorry but we cannot accept returns on items after 90 days of the purchase date or without a store receipt. Any questions about the return policy should ___________ to the Management Office.
    
    1.   direct
    2.   directs
    3.   directed
    4.   be directed
50. Questions 50- 52 refer to the following advertisement.
    Misty View Office Complex has several office spaces for rent. Misty View is _________ located near several bus lines and is just a short,
    
    
    1.   convenient
    2.   convenience
    3.   conveniently
    4.   conventionally
51. five-block walk from the subway station. Your clients who drive will never have ________________
    
    1.   scarce
    2.   ample
    3.   covered
    4.   underground
52. visitor parking. Tenant parking is also available for an additional monthly fee. Rents start at $2 per square foot, all utilities included. Six-month, one-year, and five-year leases are available. __________ this opportunity to locate your business in the city's prime office building. Call our leasing office today to make an appointment to visit Misty View and find out why it has become the city's most desirable business location.
    
    1.   Miss
    2.   Missing
    3.   Don't miss
    4.   Shouldn't miss
53. Part 7: Reading Comprehension
    Directions: You will see single and double reading passages followed by several questions. Each question has four answer choices. Choose the best answer to the question and fill in the corresponding oval on your answer sheet.
    Questions 53- 56 refer to the following article.
    
    Park and Smith, a financial planning company based in Lakeview, has opened a branch office in downtown Salem in the building owned by the Salem Office Properties real estate company. Park and Smith is taking over office space formerly occupied by the law offices of James Robertson. The space had been vacant for a year and a half. The new Park and Smith office was open for business as of yesterday. Greta Park, president of Park and Smith, says that her company chose the Salem location because of a rising demand for financial planning services in the area. "Salem is agrowing community," she explained, "and the town's citizens are becoming more affluent. It is just the type of community where services such as ours are needed." Park and Smith closed its branch offices in Johnstown and Freeburg at the end of last year. These communities are close enough to Lakeview to be served by the main office there, Ms. Park explained, but having an office in Salem will facilitate expanding services to the entire eastern part of the state. The branch's opening comes just a few months after the opening of the PD Miller stock brokerage firm at the Salem Center office complex.
    QUESTION 53- What kind of a business is Smith and Park?
    
    1.   Financial planning
    2.   Law office
    3.   Real estate
    4.   Stock brokerage
54. When did Park and Smith open its branch office in Salem?
    
    1.   Yesterday
    2.   A few months ago
    3.   At the end of last year
    4.   A year and a half ago
55. Why did Smith and Park open a branch office in Salem?
    
    1.   They closed their other branch offices.
    2.   It's close to the main office.
    3.   There is a need for their services there.
    4.   The rent is reasonable.
56. The word facilitate in line 24 is closest in meaning to
    
    1.   fund.
    2.   assist.
    3.   impede.
    4.   upgrade.
57. Questions 57- 59 refer to the following article.
    Boris Lutz of Greenfield recently won the Good Citizen Prize for service to the local community. The prize is given annually at the Greenfield Bank to a bank employee who has demonstrated good citizenship by contributing to community projects in some way. The purpose is to promote community goodwill and acknowledge bank employees contributions to the greater Greenfield community. Lutz, a teller at the Simsbury Village branch of the bank, received the honor from his bank coworkers. "Boris has always given generously of his time to community groups," explained his supervisor, Doris Wilson. "We thought it was about time his contributions were acknowledged. We at the bank are all so pleased that he is this year's winner." This is the second year the prize has been given. Last year the honor went to Maria Pendleton, assistant to the bank's president.
    
    QUESTION 57- What did Boris Lutz get?
    1.   A bank account
    2.   A promotion
    3.   An assistant
    4.   An award
58. Who gave it to him?
    
    1.   His supervisor
    2.   His colleagues
    3.   The bank's president
    4.   A community leader
59. How do people at the bank feel about it?
    
    1.   Happy
    2.   Displeased
    3.   Honored
    4.   Angry
60. Questions 60-61 refer to the following advertisement.
    Mary's Lunch, Inc.
    You work hard, and you deserve good food. Mary's Lunch, Inc. provides everything
    from snacks to four-course dinners for your conference, meeting, office party,
    or any other business occasion. We deliver to most downtown locations.
    Menu choices can be viewed on our website: www.maryslunch.com.
    Our planning consultants can help you plan your next event and
    will explain our pricing system. Simply call 987-9722
    or stop by our office during normal business hours.
    QUESTION 60- What kind of business is advertised?
    1.   Kitchen supply
    2.   Grocery store
    3.   Catering
    4.   Restaurant
61. What is available on the website?
    
    1.   Office hours
    2.   Consultants
    3.   Menus
    4.   Prices
62. Questions 62-64 refer to the following advertisement.
    ATTENTION!
    Babcock is now hiring for positions in a variety of locations. We have fantastic opportunities available for writers, editors, and proofreaders. See below for a partial list of currently available positions.
    Visit the Careers page on our website to find out more and to apply for any of these positions. To access a particular job posting, copy and paste the job number into the search field on the Careers page. Or, browse through the list of available positions. When you find a position for which you are qualified, complete the online job application. You may also attach your resume. Letters of recommendation are not required at this point. Please do not call the office. All job application information is included on the website.
    Now hiring:
    Proofreader. Job #4882
    Requires two years' experience OR proof of relevant training.
    Assistant Editor. Job #6874
    No previous experience required. Must have a degree in English, journalism, or a related field.
    Editorial Intern. Job #5822
    No previous experience required. Current college student preferred.
    Staff Writer. Job #5773
    Requires minimum of three years' experience in a similar position.
    
    QUESTION 62 - What kind of business is Babcock probably engaged in?
    
    1.   Training
    2.   Publishing
    3.   Career counseling
    4.   Internet services
63. How can someone apply for a job at Babcock?
    
    1.   Visit the website
    2.   Call the office
    3.   Mail a resume
    4.   Write a letter
64. Which of the advertised jobs requires previous experience?
    
    1.   Proofreader
    2.   Assistant Editor
    3.   Editorial Intern
    4.   Staff Writer
65. Questions 65-66 refer to the following invoice.
    WTF Office Renovators
    
    QUESTION 65- How much is due?
    P.O. Box 17
    Newforth, MA 01253
    December 16, 20--Invoice #004
    Client name:
    Williams and Drivers Law Offices 34 Highland Ave., Suite 5
    Newforth, MA 01253
    Painting, 2 rooms: $500
    Carpentry repair work: $750
    Total due: $1,250
    Previous account balance: $600 Paid in full. Thank you!
    The work described herein covers work completed during the month of November. Please pay the entire amount by the end of next month.
    
    1.   $500
    2.   $750
    3.   $1,250
    4.   $1,850
66. When is it due?
    1.   November 30
    2.   December 16
    3.   December 31
    4.   January 31
67. Questions 67-70 refer to the following instructions.
    
    SAFETY INSTRUCTIONS
    To avoid personal injury or property damage, follow these safety instructions when using this product:
    • Keep product away from radiators and other heat sources and in a place where air can circulate freely around it.
    • Do not make or receive calls while standing in or near water, such as a sink, bathtub, or swimming pool.
    • Do not place furniture or other items on top of the power cord.
    • Do not apply excess force when dialing. This could result in permanent damage to the buttons.
    • Disconnect product from electrical outlet before cleaning. Do not use liquid cleaners and do not immerse product in water. Instead, wipe thoroughly and gently with a damp cloth.
    • Avoid using product during an electrical storm.
    • If repair work is required, contact the manufacturer at the phone number listed on the front cover of this manual.
    QUESTION - 67 - What kind of product are these instructions for?
    1.   Power cord
    2.   Telephone
    3.   Bathtub
    4.   Radiator
68. What should the customer do if repairs are needed?
    
    1.   Call the manufacturer
    2.   Clean the product thoroughly
    3.   Return the product to the store
    4.   Look for instructions in the manual
69. When should the product not be used?
    
    1.   During a thunderstorm
    2.   Before unplugging it
    3.   When air is not circulating
    4.   After an electrical power loss
70. What do the instructions say about cleaning the product?
    
    1.   Use liquid soap.
    2.   Scrub it hard.
    3.   Unplug it first.
    4.   Dip it in water.
71. Questions 71-74 refer to the following article.
    
    Andrew Peterson, president of the Mount Auburn Bank, announced yesterday afternoon that Jolene Simmons has been appointed as the bank's new director of human resources. Ms. Simmons has more than 20 years' experience in the banking industry. After completing her undergraduate degree, she worked for Halt and Levin, a local accounting firm. She left the firm after several years and started her banking career as a teller at the Windsor Bank. She eventually worked her way up to a position as branch manager at the Riverside branch of that institution. Two years ago, she left that job to.pursue a master's degree in human resource management at State University, which she completed last month. "She comes to us highly recommended both by her previous employers and by her instructors at the university," says Mr. Peterson. Ms. Simmons will begin her new job at the beginning of next year.
    
    QUESTION 71- What was Ms. Simmons's most recent job?
    1.   Human resources assistant
    2.   Accountant
    3.   Branch manager
    4.   University instructor
72. Where did Ms. Simmons work as a teller?
    
    1.   Mount Auburn Bank
    2.   Halt and Levin Bank
    3.   Windsor Bank
    4.   Riverside Bank
73. When did Ms. Simmons complete her university degree?
    
    1.   Twenty years ago
    2.   Two years ago
    3.   A year ago
    4.   A month ago
74. The word previous in line 5 is closest in meaning to
    
    1.   former.
    2.   preferred.
    3.   future.
    4.   professional.
75. Questions 75-76 refer to the following notice.
    BECAUSE OF THE HOLIDAY, WEEKEND PARKING REGULATIONS WILL BE IN EFFECT
    THROUGHOUT THE CITY ALL DAY TOMORROW. THERE WILL BE NO CHARGE FOR
    PARKING IN METERED PARKING PLACES; HOWEVER, DOWNTOWN PUBLIC PARKING
    GARAGES WILL BE CLOSED. SUBWAYS AND BUSES WILL FOLLOW THE SUNDAY
    SCHEDULE, AND WEEKEND FARES AND SENIOR CITIZEN DISCOUNTS WILL BE
    IN EFFECT ALL DAY. CONSTRUCTION ON THE GREEN RIVER BRIDGE WILL
    BE SUSPENDED, BUT THE BRIDGE WILL REMAIN CLOSED.
    QUESTION 75 - What will be free tomorrow?
    1.   Metered parking
    2.   Garage parking
    3.   Subway fares
    4.   Bridge use
76. Why will this be free?
    
    1.   It's the weekend.
    2.   It's a holiday.
    3.   There is construction.
    4.   The bridge is closed.
77. Questions 77-81 refer to the following two letters.
    
    July 30. 20--
    David Mendez
    Director of Marketing The Grover Company 1809 Lyme Road
    Newland, IL
    Dear Mr. Mendez,
    I have heard that there is an opening for a researcher in the Marketing Department, and my supervisor. Marla Petrowski, suggested that I contact you about applying for it. I have worked at Grover for three years now as an office assistant in the Accounting Department. I previously worked for a year at a small marketing firm called R-J Associates. That is the only marketing job experience I have, but I have a degree in marketing, which I completed last month. Now I would like to get a position in my field. Through my years working at Grover, I have become quite familiar with the way this company works, and I feel that I would have a great deal to offer Grover's Marketing Department.
    I am enclosing my resume and could also provide you with letters of reference from my university professors. Thank you for your attention. I look forward to hearing from you.
    Sincerely,
    Sylvia Krim
    ===========================================
    August 8, 20--
    Sylvia Krim
    Accounting Department The Grover Company 1809 Lyme Road
    Newland, IL
    Dear Ms. Krim,
    Thank you for your letter expressing interest in applying for the position in the Marketing Department. I have spoken with Ms. Petrowski, who highly recommends you for the job. I have also shown your credentials to our head researcher, and we both agree that you would be a good asset to our department. Unfortunately, the position you are interested in is not an entry-level job. We generally require at least twice the amount of marketing job experience that you have, as a minimum, for that type of position. Although you appear to have a good reference from your former employer, we feel that you are not yet qualified for the job. However, I anticipate that we will have an opening for a marketing assistant, possibly as soon as September. I will let you know when that position becomes available in case you might be interested in applying for it. I hope you will. In the meantime, please accept my best wishes for your continued success.
    Sincerely,
    David Mendez Director of Marketing
    
    QUESTION 77 - What job is Ms. Krim interested in applying for?
    1.   Marketing assistant
    2.   Researcher
    3.   Office assistant
    4.   Accountant
78. When did Ms. Krim finish her degree in marketing?
    1.   June
    2.   July
    3.   August
    4.   September
79. Who recommends Ms. Krim for the job?
    
    1.   The director of marketing
    2.   A university professor
    3.   The head researcher
    4.   Her supervisor
80. How many years of experience are required for the job she wants?
    
    1.   One
    2.   Two
    3.   Three
    4.   Four
81. What will Mr. Mendez do?
    1.   Hire Ms. Krim right away
    2.   Check Ms. Krim's credentials
    3.   Speak with Ms. Krim's former employer
    4.   Notify Ms. Krim when a position is available
82. Questions 82-86 refer to the following memo and e-mail.
    
    MEMO
    To: All personnel
    From: Marvin McLean, Office Manager
    Re: Workplace safety workshop
    Date: November
    On December 7, a workshop on workplace safety will be offered by Elvira Walters of the National Workplace Safety Commission. The workshop will take place in Conference Room 2 from 9:3o to 11:3o. This workshop is required for all department heads and recommended for all staff members. Please let me know before November 22 if you plan to attend. Also, please let me know if you cannot attend at this time but are still interested. If there is enough interest, we will offer the workshop again at a later date. Finally, because the end of the year is fast approaching, let me take this opportunity to remind everyone that attendance at a minimum of three staff development workshops per year is required of all personnel. A schedule of upcoming workshops is posted outside my office.
    ===========================================
    To: marvin_mclean@zipsys.com
    From: sandy_bayliss@zipsys.com Subject: safety workshop
    Hi, Marvin,
    I would like to attend next month's workshop on workplace safety that was mentioned in the memo you sent out yesterday. Please put me on the list. After this workshop, I will have fulfilled my attendance requirement for this year. Also, I would like to apologize in advance because I will probably arrive about 15 minutes late. I have to be downtown early that morning for a breakfast meeting, but it shouldn't last much past 9:00, and then I can catch the subway to the office. I hope a slightly late arrival won't be a problem. Thanks.
    Sandy
    
    QUESTION 82 - Who has to attend the workshop?
    1.   All staff members
    2.   The security officer
    3.   Department heads
    4.   The office manager
83. When did Sandy Bayliss write her e-mail message?
    
    1.   November 17
    2.   November 18
    3.   November 22
    4.   December 7
84. What time will Sandy Bayliss probably arrive at the workshop?
    
    1.   9:00
    2.   9:15
    3.   9:30
    4.   9:45
85. How many workshops has Sandy Bayliss already attended this year?
    
    1.   One
    2.   Two
    3.   Three
    4.   Four
86. Where will Sandy's breakfast meeting take place?
    
    1.   At Marvin McLean's office
    2.   At her office
    3.   Downtown
    4.   In Conference Room 2
87. Questions 87-91 refer to the following warranty notice and letter.
    
    NOTICE OF WARRANTY
    Paper Eater 2000 Deluxe Office Paper Shredder
    Paper Eater, Inc. warrants to the original purchaser of this product that it is free from defects for one year from the date of purchase. We will repair any manufacturing defects, or if we deem repair to be impracticable, we will replace the entire product with a new one. Repair or replacement are guaranteed only when the product has not been mishandled and has been used according to our instructions. Products that have been dropped or thrown or to which any item other than paper, such as staples, paper clips, or pieces of plastic, have been introduced are not covered by the terms of this warranty.
    When returning a product for repair, please enclose it in its original packaging and include a purchase receipt and the model number. Customers will be charged for any repairs outside the limits of this warranty.
    ===========================================
    April 1, 20--
    Customer Service Department Paper Eater, Inc.
    17 Main Street
    Harlowe's Junction, OH
    Dear Customer Service,
    I was excited about my recent purchase of a Paper Eater 2000 Deluxe Office Paper Shredder. Many sensitive financial reports come through my office, so a reliable and durable paper shredder is a necessity for me. I chose the Paper Eater 2000 Deluxe because I read many good reviews of it online and in consumer magazines. At first it lived up to its reputation, shredding large volumes of paper without a glitch. At one point, I even spilled a box of paper clips into it, but that didn't appear to slow it down. Then last week it completely stopped, and I have not been able to get it going again. I have to say I am not pleased about this at all. I have owned this machine only since the beginning of February. I would expect that a machine with such a good reputation would last a good deal longer. I am returning the machine herewith, wrapped up in a brand new box. The receipt, including place and date of purchase and the machine's model number, are enclosed. Please send me my refund as soon as possible. Thank you.
    Sincerely,
    Arnold Ahern
    
    QUESTION 87- When did the customer buy his paper shredder?
    
    
    
    
    
    1.   A week ago
    2.   A month ago
    3.   Two months ago
    4.   One year ago
88. What does the customer shred in his paper shredder?
    
    1.   Financial reports
    2.   Magazines
    3.   Receipts
    4.   Product instructions
89. How does the customer feel about the paper shredder now?
    
    1.   Excited
    2.   Displeased
    3.   Good
    4.   Sensitive
90. What did the customer neglect to include when returning the shredder?
    
    1.   The receipt
    2.   The model number
    3.   The refund form
    4.   The original packaging
91. How will the customer service department probably respond?
    
    1.   They will issue a refund.
    2.   They will replace the product.
    3.   They will charge for the repair.
    4.   They will sell the customer a new product.